Creative Entrepreneurship Education

Introduction Basic customer care training requires active listening, meeting customer expectations, and managing stress. The three types of basic customer care training are: Telephone interaction - Focuses on appropriate use of language, voice fluctuation, and conversation etiquette. Face to face interaction -…

Introduction The communication processes and procedures of an entity play a key role in determining efficiency and effectiveness of the organization. Most often, secretaries are entrusted to handle some aspects of communication such as drafting of letters, memos, speeches, and…