Introduction
The efficiency of an organization is very much dependent on a harmonious coordination of all its administrative procedures and systems. Thus a good knowledge of these elements and administrative regulations as well as support services is critical to achieving this harmonious cohesion amongst the various departments and units of organizations. This course therefore, seeks to address any gap that might exist in the administrative chain within an organization. It aims to provide requisite knowledge and skills that will enable individuals in administrative positions function professionally for effective organizational development and efficient service delivery.
Objectives
By the end of the course, participants will be able to:
- Draft routine correspondence
- Explain the rules underpinning administrative decision making
- Explain the strategies used to manage office resources effectively
- Manage correspondence using E-mails and the Internet
Content
- Leadership Trends in the Flat world
- Administrative Writing Skills
- Managing Office Resources
- Effective Communication and Assertiveness
- Administrative instructions
- Decision Making and Problem Solving
- Use of Communication technology
- Management in Service delivery organizations
- Records Management
- Human Relations
- Teamwork/Supervision
- Time management
Who Should Attend
- Admin Managers
- Operations Managers
- Executive Assistants
- People in Management positions
- Business Development Managers
- Heads of Department
- Project Team Leaders
- Senior Secretaries and Office Managers